Frequently asked questions for families about “Travelling in times of Corona”

If the family is listed on the same booking, it is unlikely that they will be separated onto different flights if the booking is changed. There may be exceptions depending on the flight occupancy.

If no seat reservations were booked in advance, the check-in system automatically selects the best available and generally adjoining seats. The seats may be in a single row or behind one another depending on the aircraft occupancy and seating configuration.

Passengers can find an overview of the current entry requirements for individual countries on the ​Travel regulations website (no responsibility is taken for the accuracy of this information)

There will be plenty of sanitiser dispensers at the airport. Antibacterial and antiviral sanitising wipes will be handed out on board. Nevertheless, you can still bring extra sanitiser with you, providing you comply with the applicable hand baggage restrictions (<100 ml).

There will still be blankets, pillows and headphones on long-haul flights. No textile items will be handed out on European flights. No meals or snacks will be offered on SWISS flights lasting less than 170 minutes. The usual drinks service will be offered on flights lasting over 45 minutes (no drinks service will be offered on shorter flights). The frequency of services has not altered.

The play areas in Zurich and Geneva are open and there are no restrictions.

Journeys should only be taken at present if all passengers are healthy. Travellers with cold symptoms may be refused entry depending on the country.

Yes, families with small children (children up to 6 years) are part of the pre-boarding.

It is always advisable to take a fever thermometer and any vaccination certificates when travelling with children.

Child seats, baby carriers and collapsible prams can still be carried free of charge.

No, baby food is not available on board.

There will be no additional hygiene products available for the nappy changing table. Sanitising wipes will be handed out on boarding.

Yes, baby food you have brought with you can still be warmed up.

At the baggage drop-off at the check-in or at the departure gate.

The baggage allowance for babies depends on the fare booked. With fares which include a baggage allowance, you can bring one piece of luggage up to 23 kg.

Yes, this is still possible. Please read the information about taking child restraint systems and car seats with you.

Yes, this is still possible.

Yes. This will be possible for a fee of CHF 5.

Masks are not required at Zurich Airport, but the airport recommends wearing a mouth and nose covering if the distance of 1.5 metres cannot be maintained. Masks have been compulsory at Geneva Airport since 28 July and children over the age of 6 years are also required to wear masks on board.

Yes, children’s meals can be booked in advance for long-haul flights (there may be exceptions on individual routes).

Children from 2 years are entitled to the same baggage allowance as adults depending on the fare.

Yes, children will still receive toys on board (there may be exceptions on individual routes).

Yes, the In-flight Entertainment programme is still available.

Yes, the service has been available for booking again for direct flights since 1 July.