FAQs: SWISS Inflight Shopping

At present only the Breitling Navitimer B01 SWISS Limited Edition can be pre-ordered on all SWISS long-haul flights (from 6 weeks to 36 hrs before departure). We are working on expanding the pre-order selection.

Look for your desired products in our duty free catalogue (only the Breitling Navitimer B01 SWISS Limited Edition is currently available). Go to the pre-flight shopping homepage, select your desired items, then enter your booking details and name. Add the item to your shopping basket, complete your order and you will then receive a confirmation e-mail. Your order will be processed, and the items will be loaded on board the aircraft on your day of departure. You pay for the pre-ordered items on board.

You can order your duty free goods online from six weeks until no later than 36 hours before your planned departure.

You can pre-order duty free products on all SWISS intercontinental flights.

No. Duty-free pre-order does not commit you to purchasing the product/s on board.

You pay for your duty-free pre-order once you are on board the aircraft. You can pay with the usual payment methods, such as a credit or debit card, your miles or a combination of both (e.g. miles and a credit or debit card).

We do our utmost to meet our customers’ orders and requests. However, we are unable to guarantee that pre-ordered items will be loaded due to possible changes in aircraft or for reasons beyond our control.

We are happy to answer any further questions you may have about pre-order by e-mail ​bordshop@retailinmotion.com.