Frequently asked questions: SWISS First Welcome Service

As our guest in SWISS First, you are welcomed immediately at the aircraft door upon arrival from your long-haul flights to Zurich and you are taken to the separate security and passport control in a modern vehicle. From there you have direct access to the SWISS First Lounge A, or if your journey ends in Zurich, then we will drive you to the baggage claim area.

This is an exclusive service for our SWISS First guests that allows us to tailor what we offer to frequent customer requests and to make the air travel experience even more enjoyable – not just in the air, but after the flight as well.

This service is provided for all SWISS First passengers on all long-haul flights arriving at Zurich Airport, no matter what gate you arrive at.

This SWISS First Welcome Service is a unique service at the Zurich hub. There are further meet & greet services for our SWISS First and HON Circle guests at most intercontinental airports used by the Lufthansa Group. Our offer is being continuously reviewed and improved.

With this service we wish to round off your air travel experience with SWISS First pleasantly and conveniently. Therefore, of course, separate registration is not required. The service is a fixed component in all tickets or upgrades booked before your flight with SWISS First.

The SWISS First Welcome Service is reserved exclusively for our SWISS First guests and cannot be booked separately.

Our passengers landing in Zurich on a short-haul flight in SWISS Business receive the already established, time-saving service with the SWISS Business arrival bus at the terminal. It is a short walk to the centrally located SWISS First Lounge A in the Airside Centre.

Please note that for the SWISS First Welcome Service the route to the aircraft is via external steps which unfortunately are not accessible in a wheelchair. Passengers with reduced mobility are met by a separate care service as before, and they are taken to the separate passport and security control or the baggage claim area.

The same regulations apply as with taking animals into the cabin.

The SWISS First Welcome Service takes you directly to the ​SWISS First Lounge A. There is another SWISS First Lounge located in Dock E.If your journey ends in Zurich, then we would like to invite you to our ​Arrival Lounge.