Feedback about a past flight

Thank you for taking the time to contact us about your concern.
Please complete the form so that we can deal with your enquiry quickly. Check and complete your information before submitting your enquiry.

How can we help you?

This form is intended for our passengers who have already started or completed their trip. Please select a subject.

At the airport (e.g. check-in, lounge or gate) Accessible services Experience with staff Existing feedback Flight booking (e.g. offer, reservation, etc.) On board (e.g. seats, inflight entertainment, food or drinks) Service Centre (e.g. service or waiting time) Journey to/from the airport (e.g. train) Positive experience

On whose behalf are you making this enquiry?

Please state whether you are making this enquiry for yourself or someone else.

For myself For me and my family in the same household As a third party on behalf of the traveller

We require authorisation issued by the passenger concerned to process your enquiry on behalf of someone else.
You can upload this in the section “Attachments” once you have completed this form.

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Flight details

Please state all flights in your affected journey including any connections.

Flight 1
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight 2
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight 3
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight 4
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.

You can 4 Add additional flights.

Personal details

Please enter the details of the person making this enquiry and the people affected. The first person will be our contact person.

Please enter the details of the person to contact here first.

Customer 1
Mr Ms Mx None
Dr Prof. Prof. Dr

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Customer 2
Mr Ms Mx None
Dr Prof. Prof. Dr

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Customer 3
Mr Ms Mx None
Dr Prof. Prof. Dr

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Customer 4
Mr Ms Mx None
Dr Prof. Prof. Dr

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Customer 5
Mr Ms Mx None
Dr Prof. Prof. Dr

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Customer 6
Mr Ms Mx None
Dr Prof. Prof. Dr

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Customer 7
Mr Ms Mx None
Dr Prof. Prof. Dr

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You can 7 Add additional passengers.

Your feedback

Please tell us more about your experience.

Attachments

Please attach any relevant information. If we require an authorisation from you, please also upload this here.

NB: Please do not send us credit card details.

Confirmation and Information

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The data provided in this form is used to process your request. More information about the processing of personal data by SWISS is available ​here.

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