Digital services
Get all the most important things done for your upcoming trip while you’re still at home, and feel more relaxed travelling on the day. We have put together a summary of our digital services for you here.
Quick help refunding your ticket
Has your flight been cancelled at the last minute? We will do our best to find you an alternative travel option and inform you about it. Our chat assistant will inform you if we have already rebooked you; it will also provide a choice of alternative travel options that you can book yourself for free.
Quick help with last-minute flight cancellations
Has your flight been changed or cancelled? Use our refund form to get a refund quickly and easily.
Delayed baggage
Let us know immediately about any delayed baggage so that we can get it back to you as soon as possible.
Automated check-in and online check-in
Check in conveniently online with your computer, tablet or smartphone via swiss.com or using the SWISS app. Whether you are at home or out and about, travelling with baggage or without.
SWISS app
The SWISS App is your personal travel companion. Stay well informed from booking to arrival: the SWISS App supports you at every step of your journey.
Current flight status
Enter your flight number to get the latest information about your flight.
Self Bag Drop at Zurich airport
With our automated bag drop service you have more options for a relaxed trip. You can drop your baggage off at Zurich airport as quickly as possible.
SWISS Chat Assistent
With its digital service and advice function, our chat assistant is quickly and easily accessible to you 7 days a week and 24 hours a day.
Advance seat reservation
Reserve your preferred seat before your trip.
Upgrade
Treat yourself to an upgrade and arrive more relaxed at your destination.
Lounges
Use our lounge directory to get more information about the opening times and services of the individual lounges.
View, amend and rebook flights
Here you can check the current status of your flight, rebook (if necessary), check in directly and make use of many other services for your booking.
Baggage calculator
You can check your free baggage allowance in just a few steps with our baggage calculator – based on route, travel class and fare.