Lounge access voucher: conditions

Usage and Validity

  • The lounge access voucher can be used the lounge stated on the voucher. Usage in other lounges or locations is not possible
  • The voucher is personal and can’t be offered or sold to any other traveler
  • For each person to access the lounge a valid boarding pass and lounge access voucher must be presented
  • If entered to the lounge, no re-entry to the same lounge or any other lounge can be granted. There is no time limit of the lounge stay on the flight date

Refunds

  • Voucher may not be exchanged for cash and may be neither exchanged nor refunded
  • Exception: Vouchers may only be refunded in case of irregularities, meaning the flight is cancelled and a new flight can only be offered on another flight date. To get access to the lounge in case of a flight scheduled a next day, the current voucher loses its validity and a new voucher needs to be purchased. The purchase price of the lost voucher due to the cancellation can be refunded by using the email address stated on the lounge access document.