SWISS Chat Assistant

Our Swiss Chat Assistant "Nelly" is here for you 24/7 and can help you in following situations:

  • Flight cancelled: check alternatives and rebook for free
  • Flight not cancelled: calculate the cost for rebooking
  • Travel plans changed: refund your ticket
  • Baggage: check individual baggage allowance
  • FAQ: receive information on COVID-19 and SWISS Services

Information about the processing of your data in the chat can be found here:

Speed up the conversation by logging in with your Travel ID.

Chat history