FAQs: Travel ID

Travel ID is your access to the digital channels of the Lufthansa Group airlines and Miles & More.

• Simple: easy registration with your e-mail address.
• Comprehensive: access to the channels of the Lufthansa Group airlines.
• Fast: convenient prefilled forms.
• User-friendly: personal details, current information and recommendations relating to your booking are available at a glance.
• Personalised: offers tailored to your needs.
• Plus: on request, you can also enjoy all the benefits of Miles & More.

By activating Miles & More for your Travel ID. Either when you register or at a later date (e.g., in a few weeks) in your Travel ID profile. You will then earn miles and points when you book with your Travel ID or by quoting your Miles & More service card number at the time of booking.

Your password must be different from your username and it must not have been used previously. In addition, it must consist of:

• at least eight characters
• at least one upper-case letter
• at least one lower-case letter
• at least one number
• at least one of the following special characters: §!"#$%&'()*+,-./:;<>?_@\

There is probably already an existing Travel ID account associated with your e-mail address. Since only one account can be set up for each e-mail address, you must register using a different e-mail address.

Alternatively, you could reset your password and use the existing account.

The activation link for your Travel ID is valid for 24 hours. You must then start the registration process from the beginning again to receive a new activation link.

Check your spam folder. If you have not received an e-mail there with the activation link, register again.

Before you can log in with your Travel ID, you must click on the activation link. You will find this link in the e-mail sent to the Travel ID e-mail address you provided.

Click on “Forgotten password”, enter your Travel ID e-mail address and follow the next steps of the process.

Depending on how you set up your Travel ID (with or without Miles & More), the following login options are available:

• without Miles & More: Travel ID e-mail address and password
• with Miles & More: Travel ID e-mail address and password, or service card number and PIN

Probably because you have not activated your profile yet.

If you registered less than 24 hours ago, check your inbox and spam folder. You will find an e-mail there with the activation link. If you registered more than 24 hours ago, register again and activate your Travel ID with the link we send to you by e-mail.

Yes, you will be able to log in to all Lufthansa Group airlines in future. That includes Lufthansa, Austrian Airlines, SWISS, Brussels Airlines, Eurowings and Discover Airlines.

The swiss.com profile was taken offline on 31.01.2023. It has been replaced by Travel ID. If you were not aware of this change, please create a new Travel ID.

If you have active bookings, you can add them to your Travel ID profile under “My Bookings”.

Your airline ID has been deleted. Please register for Travel ID again. If you have active bookings, you can add them to your Travel ID profile under “My Bookings”.

First, add the new e-mail address to your profile under “Contact information”. Confirm the change using the activation link we send to you by e-mail. Go back to your Travel ID profile and drag the confirmed e-mail address to the top of the list.

No, you can only add one frequent flyer programme to your profile. If you have already activated Miles & More for your Travel ID, you cannot add an additional frequent flyer programme.

Each e-mail address can only be stored in one Travel ID account. If you have set up several Travel ID accounts, you must delete the account you do not use. You can then add this e-mail address to your active Travel ID account.

You can delete your Travel ID account in your profile under “Your profile information”. If you have a Travel ID with Miles & More and wish to cancel both accounts, you must cancel your membership of the Miles & More programme first. Please contact the Miles & More Team to do so.

You can unsubscribe from receiving advertising communication by changing the preferences in your profile under “Communication settings”.

You can revoke your permission for the use of your data by deactivating “Consent to personalised communication” under “Communication settings” in your profile.

Data protection is of great importance to us. The Lufthansa Group does not sell customer information and will not share this data with third parties.

Your Travel ID is for personal use only. To avoid misuse we recommend that you do not share your login information with others. This is also recommended in our Privacy Policy.

The booking appears in your Travel ID profile automatically if you make the booking via swiss.com or in the SWISS app whilst logged in. You can also add a booking to your account later at any time.

The switch will happen in several phases.

If you have a swiss.com profile and a Miles & More account, we recommend that you make the switch to Travel ID using your Miles & More account. We will notify you as soon as you are able to switch. Until then you do not need to take any action.