Refunds

If you wish to refund your ticket, you can cancel your trip and request a refund under “Flight details” in "My bookings". If you are unable to do so, you can also request a refund using the form below. In this case, your request will be processed manually. The refund will be made using the same payment method that you used for your purchase.

A complete refund is only possible in the following circumstances:

• Your flight was cancelled without a replacement.
• The scheduled departure time at your departure airport was brought forward by more than an hour or delayed by at least two hours.
• The scheduled arrival time at your destination is delayed by at least two hours.
• The actual departure time was changed on the current day or the following day by more than five hours in the event of short-term flight disruptions.

Partially used tickets will be refunded pro rata.

In other cases, such as voluntary cancellation, travel, or medical restrictions, a refund is subject to certain conditions. We advised you of this when booking. In case of Non-refundable fares, please be aware that only airport taxes will be refunded. If you cannot recall them, please contact our Service Centre to obtain the information you need.

For tickets which were booked via a travel agency, we recommend that you contact them. When you made your booking you were informed about the refund conditions applying to your ticket.