Welcome to our Help CenterFind the right services, answers and contact details for any request.
Do you have questions about a booking?Let us know which booking you need help with.
Find booking
Enter your booking code and name for help with a specific booking.
Enter booking details
All help topics at a glanceSelect a topic from our list to get help with the most common requests.
Travel status and confirmations
Rebookings, cancellations & refunds
Check-in
Baggage
Extra services
Booking
Miles & More
Accessible travel
General enquires & feedback
Technical support
FAQsGet answers to the most frequently asked questions about our services, policies and more.Go to FAQs
Privacy Settings
We use cookies and similar technologies that are necessary to run the app and the website. Additional cookies are only used with your consent. We use them to access, analyse and store information such as the characteristics of your device as well as certain personal data (IP addresses, navigation usage, geolocation data or unique identifiers). The processing of your data serves various purposes: Analytics cookies allow us to analyse our performance to offer you a better online experience and evaluate the efficiency of our campaigns. Personalisation cookies give you access to a customised experience of our website with usage-based offers and support. Finally, Advertising cookies are placed by third-party companies processing your data to create audiences lists to deliver targeted ads on social media and the internet. You may freely give, refuse or withdraw your consent at any time using the link provided at the bottom of each page. You can consent to our use of cookies by clicking on Agree. For more information on which data is collected and how it is shared with our partners please read our privacy and cookie policy: Privacy policyCookie policy
{{category_analytics_description}}
Monitor website traffic and optimize your user experience
Evaluate which marketing channels are performing better
Analyse aggregated data about usage of the website to understand our customers. Randomized identifiers shared with partners.
Store your preferences from previous visits
Collect user feedback to improve our website
Evaluate your interests to provide you unique customised content and offers
By selecting this category, the categories Analytics and Personalization will also be activated.
Make online and social advertising more relevant for you
Invite specific customer groups to reconnect with our products later
Share data with our advertising and social media partners via their third-party cookies to match your interests
