SWISS in the USA
Welcome to SWISS in the United States. Here you can find important information about our tarmac delay contingency plan, customer support, traveling with disabilities, our partners, latest news from the Lufthansa Group and other helpful information about our services.
Customer Service Plan
It is SWISS aim to make every flight a safe and pleasant experience and further enhance customer comfort on the ground and in the air. The SWISS Customer Service Plan is another step to reach this goal.
Tarmac Delay Contingency Plan
It is SWISS aim to make every flight a safe and pleasant experience and further enhance customer comfort on the ground and in the air. Lufthansa’s Contingency Plan for Lengthy Tarmac Delays (“Contingency Plan”) is another step to reach this goal.
Traveling with disabilities to/from the USA
We assist passengers with disabilities at the airport and during the flight. Take care of the main preparations so we can get any obstacles out of the way for you.
Baggage & other fees
Here you can find out everything you need to know about carry-on baggage, your free baggage allowance and special baggage on your SWISS flights.
Codeshare Partners
SWISS extends its flight network with what are known as codeshare flights. The booking is made with SWISS, and the flight is carried out by the relevant partner airline. The flight numbers provide the relevant information.
Customer Relations USA
We welcome any comments you have about your travels with SWISS. Your feedback is especially helpful in our ongoing efforts to better meet your needs.
Special Service request form
We like to take care of your issues. For written enquiries about upcoming flights or to provide feedback:
Emergency Contact
Person to contact in an emergency - (49 U.S.C., Part 243, 14 C.F.R. D.O.T.)