Flight to Almaty (ALA)

Log in on swiss.com and use your name, booking code, e-ticket number or profile to check in online. Select your seat and then enter the required passport information. You should now be able to print your boarding pass or send it as a mobile ticket to your smartphone. You’ll need to check in your baggage at the designated check-in counter before departure. If you have problems checking in online, you may need to check your device settings. You can also download the SWISS app to check in on the go and view all your travel information. The app is available for both iPhone and Android.

Enjoy fresh, high-quality meals on board our flights. Depending on your travel class and flight duration, a diverse selection of culinary delights awaits you. Choose from our menu options: SWISS First, SWISS Business, SWISS Premium Economy, SWISS Economy or our à la carte menu SWISS Choice. Menus for special dietary requirements are available upon request, and you can create a custom meal up to 36 hours before departure. On board SWISS flights, you can sit back, relax and enjoy gourmet food and drink.

The amount of checked baggage you're allowed to bring as well as the weight of it depends on your flight class. Should you choose to forgo checked baggage altogether for a short trip, please note that space on the aircraft is limited and some items are not permitted on board. If you wish to check in additional baggage, we will accept it for an additional fee. Certain items are considered dangerous and are prohibited or limited in carry-on and checked baggage for security reasons. You should also inquire well in advance about the regulations that apply for transporting sports equipment or other non-traditional items. If you have any problems with your baggage, please contact us immediately so we can solve the problem as quickly as possible. You can find all the important information regarding your baggage in our baggage rules section.

On all long-haul flights, we offer you unlimited access to the free «Messaging» Wi-Fi package. With this, you can stay connected, whether for personal or professional communication, via the most common messenger apps for free throughout the flight, as well as share pictures and photos directly.

For even more variety and an extended internet experience, the «Wi-Fi 4 Hours» or «Wi-Fi Premium» packages are available for a fee. Depending on the package, you receive unlimited internet access for four hours or for the entire flight. This includes, for example, social media, email, audio streaming, VPN, and cloud services. Only video streaming services are not available, regardless of the package chosen.

Our SWISS First guests and HON Circle Members have free access to the «Wi-Fi Premium» package.

If a flight gets cancelled, we will immediately rearrange the itinerary for all affected travellers. You can view the updated flight details under "My bookings". Our SWISS Chat Assistant Nelly is there to help you if you require assistance.

You are allowed to take a certain amount of checked baggage with you on your flight. The size, weight, and number of items permitted as your checked baggage depends on your fare, route, and frequent flyer status.

Premium Economy Class is our travel class with extra comfort for long-haul flights. Enjoy many benefits such as wider seating with more reclining possibilities for a restful journey.